Sep 1, 2015
Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16...
Aug 28, 2015
T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in March 2015. Delivered jointly by Deutsche Telekom and Salesforce.com, the cloud-based solution is a...
Jul 13, 2015
For business, getting customers through the door is crucial to success. Perhaps even more important is keeping them coming back. This is where delivering excellent customer services comes in. Fantastic customer service makes your customers believe that you are...
Jun 9, 2015
While most organisations are contemplating how to develop a meaningful customer engagement strategy, retailers in the US have moved one step ahead and are merging brick-and-mortar and digital strategies. Known as an onmi-channel, it is what all organisations that take...
Apr 22, 2015
Gone are the days of the passive audience that is willing to receive marketing messages at the whim of the advertiser, says Richard Firth, chairman and CEO of MIP Holdings. The new, more demanding, generation of consumers, has been exposed to so much advertising that...
Mar 25, 2015
The ultimate result of today’s many business challenges is that it is more important now than ever that companies know their customers better. That is the end goal of customer experience management, and yet, many companies still fail in obtaining a holistic...
