New social media channel for body corporates

SA’s first social media platform that targets managed communities to ease the process of communication between members is set to change the way body corporates and homeowner associations operate. Launched late last year, SocialEstate.co.za radically speeds up...

Genesys launches Proactive Engagement

Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...

Speedy service key for Tracker

ClickSoftware Technologies, the leading provider of automated mobile workforce management and optimisation solutions for the service industry, today announced that Tracker Connect, South Africa’s leading vehicle tracking and recovery company with over 800 000...

Cash Crusaders chooses WyseTalk solution

Cash Crusaders, a major retailer of new and quality second-hand goods operating via 154 outlets countrywide, has chosen the WyseTalk social business software (SBS) platform for enterprise-wide knowledge sharing and collaboration. CEO Sean Stegmann says the franchise...

Mitel expands collaboration, voice solutions

Mitel, a leading provider of cloud and premises based unified communications (UC) software solutions, has announced two new product offerings: MiVoice for Lync and MiCollab 5.0 (formerly Mitel Application Suite or MAS). Building on its open Freedom Architecture, Mitel...

Mitel introduces new product offering

Mitel, a leading provider of cloud and premises based unified communications software solutions, has introduced a new product naming architecture based on the straight forward language customers use to identify and discuss solutions. The new architecture takes a...