Mitel introduces new product offering

Mitel, a leading provider of cloud and premises based unified communications software solutions, has introduced a new product naming architecture based on the straight forward language customers use to identify and discuss solutions. The new architecture takes a...

Wesgro invests in Sage CRM with e-marketing

Wesgro, the official destination marketing, investment and trade promotion agency for the Western Cape has invested in Sage CRM with e-marketing, the preferred vendor is AWCape, an official supplier of Sage CRM solutions.  This investment follows the successful...

Business to customer communication is broken

As a customer, do people know how many business relationships they have? Listing them can be an interesting exercise: the phone company; the supermarket; the doctor; the dentist; the garage; the bank; the gym; the place they buy lunch – almost everybody can rack...

Analyse social behaviour with WebFOCUS

InfoBuild has announced the launch of Information Builders’ WebFOCUS Social Media Analytics. The solution uses data from social media interactions to provide insight into sales and marketing, product quality and customer-centric issues. “Facebook, Twitter and other...

FrontRange upgrades HEAT Service Management

FrontRange, the only provider of Hybrid IT Service Management solutions, last week announced a significant upgrade to its HEAT Service Management solution that provides a complete, closed loop lifecycle approach to centrally monitoring and managing an organisation’s...

Close the marketing loop to increase sales

 The ability to measure sales activity against actual marketing expenditure – commonly referred to as “closing the marketing loop” – has historically been a challenge for all retailers, decreasing the overall effectiveness of marketing campaigns. Bevan...