Jun 11, 2018
Customer experience is one of today’s biggest business differentiators, companies are investing heavily in innovative tools and technologies to retain customers and attract new business. Investment management company Coronation has revamped its website to drive...
Jun 6, 2018
SAP has introduced a new suite of applications, SAP C/4HANA, to help businesses serve and retain customers. SAP also announced the SAP HANA Data Management Suite, a comprehensive data management solution that enables companies to turn data sprawl into business value....
May 10, 2018
Clickatell is transforming omni-channel customer care with the launch of Touch Go. Clickatell Touch enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a...
May 4, 2018
IFS has announced the availability of three IFS Customer Engagement capabilities that deliver omni-channel experiences for next-generation customer service. IFS Customer Engagement brings to market powerful solutions for support centres and customer service. The three...
Mar 8, 2018
IMImobile SA has announced the launch of mVideo, a high-resolution mobile video delivery solution available across South Africa. mVideo allows mobile marketing and enterprise customers to streamline the creation and delivery of high-resolution video content across...
Dec 7, 2017
Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52-million customers. Nokia’s Customer Experience Management (CEM) solutions deliver automation and intelligence...
