Mar 28, 2018
BCX has achieved the coveted ISO 20000-1 IT Service Management certification, becoming only the second South African owned company to achieve this international standard. The ISO 20000-1 certification is the globally recognised international standard for IT service...
Feb 28, 2018
Imagine you’re at a restaurant. When you arrive, there is no menu. You decide to order what you feel like, however, every time you place an order, the response back from the kitchen is that they don’t serve what you’ve asked for. After several...
Jan 12, 2018
IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first AXELOS IT Service Management Benchmarking Report 2017* has revealed...
Dec 12, 2017
Marval Africa and UCS Solutions have been honoured with the Service Management Project of the Year 2017 Award. The award was presented during Marval’s Global Partner Conference, held from 7 to 9 November in Vilnius, Lithuania. The winning project was designed...
Nov 22, 2017
In manufacturing, accurate and comprehensive real-time information about plant floor operations is essential to making informed decisions that drive productivity. What could be more crucial than the equipment itself? Downtime, which is detrimental to any business, is...
Oct 17, 2017
Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...
