New Island Technologies offers ITSM from AWS

BMC has announced the local availability of the BMC Helix Platform in South Africa, according to its distributor New Island Technologies. The announcement of the in-country roll-out of BMC Helix, provides partners and customers access to the first cloud-native,...

PPS aligns teams with Freshworks ITSM

Professional Provident Society (PPS), a South Africa specialised insurance services company, has aligned its IT teams with customer engagement software provider Freshworks. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure...

Pragmatic governance helps capitalise on data assets

Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to capitalise on data assets could have far-reaching effects, such as...

ITSM even more critical in the financial sector

Technology has become entrenched in the way we do business, and as a result, IT has shifted from being a pure enabling capability within the business and is now seen as an equal partner in the business. By Richard Peasey, managing executive of Marval Africa Digital...

BCX achieves ISO 20000-1 ITSM certification

BCX has achieved the coveted ISO 20000-1 IT Service Management certification, becoming only the second South African owned company to achieve this international standard. The ISO 20000-1 certification is the globally recognised international standard for IT service...

How to enable consistent service delivery

Imagine you’re at a restaurant. When you arrive, there is no menu. You decide to order what you feel like, however, every time you place an order, the response back from the kitchen is that they don’t serve what you’ve asked for. After several...