Pragmatic governance helps capitalise on data assets

Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to capitalise on data assets could have far-reaching effects, such as...

ITSM even more critical in the financial sector

Technology has become entrenched in the way we do business, and as a result, IT has shifted from being a pure enabling capability within the business and is now seen as an equal partner in the business. By Richard Peasey, managing executive of Marval Africa Digital...

BCX achieves ISO 20000-1 ITSM certification

BCX has achieved the coveted ISO 20000-1 IT Service Management certification, becoming only the second South African owned company to achieve this international standard. The ISO 20000-1 certification is the globally recognised international standard for IT service...

How to enable consistent service delivery

Imagine you’re at a restaurant. When you arrive, there is no menu. You decide to order what you feel like, however, every time you place an order, the response back from the kitchen is that they don’t serve what you’ve asked for. After several...

ITIL still relevant in transformation

IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first AXELOS IT Service Management Benchmarking Report 2017* has revealed...

Marval Africa, UCS scoop global award

Marval Africa and UCS Solutions have been honoured with the Service Management Project of the Year 2017 Award. The award was presented during Marval’s Global Partner Conference, held from 7 to 9 November in Vilnius, Lithuania. The winning project was designed...