ITIL still relevant in transformation

IT service management (ITSM) and executive leadership in organizations need greater strategic alignment to make digital transformation a success, according to a global study by AXELOS. The first AXELOS IT Service Management Benchmarking Report 2017* has revealed...

Marval Africa, UCS scoop global award

Marval Africa and UCS Solutions have been honoured with the Service Management Project of the Year 2017 Award. The award was presented during Marval’s Global Partner Conference, held from 7 to 9 November in Vilnius, Lithuania. The winning project was designed...

How to improve plant floor productivity

In manufacturing, accurate and comprehensive real-time information about plant floor operations is essential to making informed decisions that drive productivity. What could be more crucial than the equipment itself? Downtime, which is detrimental to any business, is...

Marval adds KEPNERandFOURIE training

Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...

IT service delivery drives success

Improving the efficiency and reliability of IT operations, enhancing security and compliance, a proactive approach to maintenance, return on investment and costs savings, and freeing up IT employees to work on strategic projects, are some of the top factors driving...

Extending self-service capabilities of ITSM

Always-on connectivity and a proliferation of mobile devices has had an unprecedented impact on the world. By Edward Carbutt, executive director at Marval Africa. Fundamentally, it changes the way both businesses and end users interact. There is at least one mobile...