Jan 31, 2017
Information Technology Infrastructure Library (ITIL) best practices for IT Service Management (ITSM) have become the accepted basis of improved service delivery, serving as a framework for the closer alignment of IT with business. Having the proper processes in place...
Dec 12, 2016
For local enterprises of all sizes, employee productivity and staff motivation are two of the biggest stumbling blocks on the path to growth and sustainability. Within the IT support environment, in particular, businesses often suffer from a lack of transparency, and...
Nov 22, 2016
Many companies invest in extensive research and analysis before selecting and implementing any IT Service Management (ITSM) solution, writes Edward Carbutt, executive director at Marval Africa. This includes stipulating the important criteria, researching testimonials...
Oct 11, 2016
Managing companies has always been a challenge, but the essence of this task is being transformed through the increasingly rapid economic changes taking place. On one hand, mergers or new products are leading companies to maximise their market share and expand, while...
Sep 9, 2016
CA Southern Africa has revealed its ‘chore versus core’ campaign which delivers ITMaaS solutions that leverage CA’s technologies, to the market. According to Gary Lawrence, MD of CA Southern Africa, leveraging IT to deliver consistent, quality...
Jun 22, 2016
Company executives will finally be able to effectively control their IT assets, reduce risk and maximising return on investment. Local IT asset disposal (ITAD) specialist Xperien, together with IT asset management specialist services company ITAMSA, has now introduced...
