Enhance productivity, transparency in IT support

For local enterprises of all sizes, employee productivity and staff motivation are two of the biggest stumbling blocks on the path to growth and sustainability. Within the IT support environment, in particular, businesses often suffer from a lack of transparency, and...

The importance of people change management in ITSM

Many companies invest in extensive research and analysis before selecting and implementing any IT Service Management (ITSM) solution, writes Edward Carbutt, executive director at Marval Africa. This includes stipulating the important criteria, researching testimonials...

Seven crucial elements in IT service management

Managing companies has always been a challenge, but the essence of this task is being transformed through the increasingly rapid economic changes taking place. On one hand, mergers or new products are leading companies to maximise their market share and expand, while...

CA Southern Africa unveils ITMaaS offerings

CA Southern Africa has revealed its ‘chore versus core’ campaign which delivers ITMaaS solutions that leverage CA’s technologies, to the market. According to Gary Lawrence, MD of CA Southern Africa, leveraging IT to deliver consistent, quality...

Asset management certification training in SA

Company executives will finally be able to effectively control their IT assets, reduce risk and maximising return on investment. Local IT asset disposal (ITAD) specialist Xperien, together with IT asset management specialist services company ITAMSA, has now introduced...

INET BFA improves IT operations, service delivery

In conjunction with OSCOSM consulting services, INET BFA has concluded the first phase of its IT service management improvement program. The overall project goals were to improve management control, overall IT service delivery and align to good practices such as ITIL....