Apr 26, 2016
DXS International are providers of clinical decision support solutions to the healthcare sector through the proprietary DXS Point of Care platform, with offices in the United Kingdom as well as South Africa. This platform integrates with patient record systems and...
Jan 6, 2016
Don’t settle for something that can’t keep up with your sequence of operations and doesn’t deliver on productivity. This is the view of Ian Huntly, CEO and MD of Rifle-Shot Performance Holdings, who says, in order to get the true value for money that...
Dec 7, 2015
IT Service Management (ITSM) solutions have gained popularity, enabling organisations to improve IT service delivery for customers, whether these are internal to the business or external clients. Edward Carbutt, executive director of Marval Africa. However, when...
Nov 2, 2015
Self-service is a trend gaining traction and is being explored by customer service organisations in the quest to deliver better customer service, writes Edward Carbutt, executive director at Marval Africa. While self-service portals are frequently implemented within...
Oct 22, 2015
Bring your own device (BYOD) is one of the most disruptive trends affecting the business world today including our personal lives. While end-users have embraced the ability to choose their own devices and use the same devices for both business and personal purposes,...
Sep 28, 2015
OSCOSM recently completed a service desk improvement project for Virgin Mobile SA. The project encompassed a new look at how the technical service desk received and processed tickets with an objective to enhance management control, efficiency and customer experience....
