Aug 5, 2021
With research showing that up to 96% of customers would consider switching from a business after a single bad service experience, there can be no doubt that service is a key differentiator for today’s customers. By Anne-Meine Gramsma, chief commercial officer of...
Aug 5, 2021
By now, most organisations know how important it is to engage with their customers on the right channel at the right time with the right information. But, when communication channels are owned and managed by different areas of the business, it’s hard to create a...
Aug 5, 2021
More than 50% of IT teams believe that employees have bad security habits. Habits they’ve developed since moving their offices into the home and that put their information, systems and employers at risk. The statistic comes from the Tessian Back to Work Security...
Aug 5, 2021
During the pandemic, the mass adoption of working from home, online shopping, food delivery and virtual events has caused discussion around the evolution of the manufacturing industry and, specifically, Industry 5.0. By Mark Wheeler, director of supply chain solutions...
Aug 5, 2021
With few exceptions, almost every company will be a tech business in The Fourth Industrial Revolution (4IR). The adoption of technology – and the change required to support modern working – is one of the biggest challenges organisations currently face....
Aug 4, 2021
An estimated 23,5% of South Africans are unbanked, which brings several personal and economic disadvantages. In a concerted effort to change this situation, MiVoice, the world’s first fully mobile HR management solution for domestic employees, has designed South...
