Jul 14, 2021
For many organisations, reaching customers through various channels has been a key focus over the last few years – especially as consumers started embracing more and more digital channels. But in order to truly optimise a customer’s user journey,...
Jul 14, 2021
“The Fourth Industrial Revolution is about the acceleration of innovation and the velocity of disruption, and these two factors are creating disruption and along with this, new opportunities for business,” says Nicol Mullins, Chartered Reward Specialist...
Jul 13, 2021
One of the most significant challenges facing organisations today is dealing with the exponential growth of data. By Barry Kemp, head of IaaS at Vox The entire digital universe was expected to reach 44 zettabytes at the end of last year – 40 times more bytes...
Jul 13, 2021
In today’s digitally-driven environment, being able to deliver on customer service that meets continually evolving end user expectations has become a key business priority. By Lionel Bisschoff, founder and CEO of Learning Machines In fact, companies that invest...
Jul 13, 2021
Businesses today need to enable their employees to collaborate seamlessly wherever they are, through a variety of channels, including voice, video and chat. By Ankush Joshi, practice lead for unified communications at AlphaCodes This means they need a cloud- and...
Jul 13, 2021
Contrary to popular belief, migrating to a digital payroll solution is not simply a case of copying and pasting data into a cloud environment. According to Ian McAlister, GM at CRS Technologies, there are system-wide dependencies to consider, especially when it comes...
