Feb 15, 2022
In the past two years, the way in which we work has changed dramatically. The Covid-19 pandemic has forced organisations across the board to lower costs, restructure, and rapidly evolve to remote working models. This trend is set to continue in 2022, as companies...
Feb 15, 2022
Customers touch the organisation from multiple points: websites, SMS, WhatsApp, live chats, bots, social media, email and the contact centre. Every one of these touchpoints is a data treasure trove, offering insights into customer behaviour, product issues, service...
Feb 15, 2022
This year, the humble HDMI feature celebrates 20 years in existence. According to hdmi.org, almost 10-million devices (although it must be millions more by now) containing HDMI technology are in circulation around the world. It’s latest iteration HDMI 2.1 has been...
Feb 14, 2022
Leading industry organisations have joined forces to launch the Africa Supply Chain Excellence Awards, which will recognise the vital role played by supply chain management and honour and celebrate the outstanding achievements of organisations and individuals working...
Feb 14, 2022
It’s no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho “One in three consumers (32%) say they will walk away from a brand...
Feb 14, 2022
In a move to charter a “course towards a more privacy-first web”, Google announced plans to phase out third-party cookies in their Chrome browser by mid-2023. By Matthew Campbell, head of SME and FTTH at Seacom This comes as part of their broader Privacy...
