Jul 29, 2021
Most companies have invested in some form of digital customer experience toolkit or technology solution to gain deeper understanding, improve processes, and streamline engagements. Most have looked at chatbots, analytics, and integration to translate customer...
Jul 29, 2021
Effective cross-generational communication with customers requires an excellent omnichannel strategy and chat is fast becoming the cornerstone for brands around the globe. But chat channels still carry a degree of security hesitancy that companies will need to...
Jul 29, 2021
Agility is a key term surrounding IT today. In a rapidly shifting world, the ability to adapt, learn quickly and change to meet new requirements is critical to success. By Amit Singh, solution architect at AlphaCodes However, while agile methodology has long been...
Jul 28, 2021
By Herman Kannenberg, Head of Legal Affairs and Cyber Security, Huawei South Africa – As ICT technologies evolve and enriches our lives, we’re also seeing growing challenges to cyber security and privacy protection. Cyber security and privacy protection...
Jul 28, 2021
While many of us may not have heard of quantum computing, in the background, it’s quietly starting a tectonic shift in the world of tech. Quantum computers are capable of calculating complex problems in seconds, which would take the fastest supercomputers 10 000...
Jul 27, 2021
Starting in July 1916, the British Expeditionary Force, under the leadership of Field Marshall Douglas Haig, began the battle of the Somme – a battle remembered as one of the deadliest of the first world war. Hundreds of thousands of men – British and...
