Upskilling the modern contact centre

Upskilling has become a critical business imperative, a tool that allows for the organisation to modernise, transform and grow because it has invested into its people and the skills they need to thrive. The Upskilling for Shared Prosperity report by PwC and the World...

Beware the social engineers …

You would be forgiven for thinking that terms like phishing, vishing, whaling and pharming all had something to do with either a water sport or a pharmaceutical company, but every one of these is a cybercrime attack. These attacks leverage social engineering...

What can I do right now to reduce my environmental impact?

The Arctic is warming twice as fast as the rest of the Earth. As its permafrost ice melts, powerful methane greenhouse gases are released into the atmosphere, which speeds up global warming in an increasingly destructive cycle. Professor Katey Walter Anthony is an...

SACS steps up to support SA service providers

The South Atlantic Cable System (SACS) has seen a considerable increase in traffic as major telco players look for direct access to markets in the US and South America. When the 6 156 km intercontinental subsea cable came on stream in September 2018, latency between...

African girls want to enter STEM fields

The Vodacom #CodeLikeAGirl initiative is growing in popularity and is starting to inspire more young girls to enter the Science, Technology, Engineering and Mathematics (STEM) fields. While this year’s instalment of the #CodeLikeAGirl programme only had space...

MIP partners with TEARS Foundation

South Africa has long had a problem with Gender-Based Violence (GBV), with a femicide rate five times the global average and thousands of rapes reported annually. The lockdown measures implemented to curb the spread of Covid-19 highlighted the appalling frequency of...