Containerisation is key for businesses needing to do more with less

At a time when economic pressures are forcing businesses to sweat their IT assets and do more with less, container technology and Kubernetes can be instrumental. By Modeen Malick, senior systems engineer at Commvault South Africa Achieving what is needed can be done...

Infusing customer insights into your business

In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses. By James Bayhack, sub-Saharan Africa director at CM.com More customers are engaging with businesses through digital channels and continued...

Staying safe with tap and go

As the world struggles through a global pandemic that has, through the manner of its transmission, severely constrained human contact, so new ways have been found to do what we usually do – but without touching strange surfaces any more than we have to. Is it...

Tips on how to bid better

There is no getting away from the fact that auctions are among the most exciting forms of commerce. The thrill of bidding – and winning – goods people have set their hearts on cannot be beaten. Physical, or in-person auctions, also bring a carnival-like...

Business success comes down to CX

Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human element should never be forgotten. By Nick Bell, Group CEO of Decision Inc Whether it is a business-to-business or...

Compliant call recording unlocks business benefits

While almost everyone has heard the phrase: “This call may be recorded for quality control purposes,” while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and...