The changing face of customer service in a post-pandemic economy

South Africa’s BPO sector has gained credibility and worldwide recognition for its ability to navigate the COVID-19 pandemic, maintaining business continuity and client service, while safeguarding employee health. This has been achieved under tremendous stress...

The difference between data governance and data stewardship

Data governance and data stewardship are tightly related, but they are not the same thing. So, what is the difference? By Gary Allemann, MD of Master Data Management Data governance is the system of decision rights and accountabilities for information-related...

Assessing the director: a CV is only tip of the iceberg

State capture, defined as “seeking to influence the formation of laws in order to protect and promote influential private interests”, and its resultant Zondo Commission, continues to shock South Africans from all walks of life. Signium’s corporate...

Trends shaping the cybersecurity outlook for 2021

Everything is different, and yet the same. As we look ahead to the cybersecurity landscape in the next 12 months, it is from a position no one predicted this time last year. By Tom Kellerman, head of cybersecurity strategy at VMware Carbon Black Business operations...

The essential role of the CHRO when it comes to Covid and cyber risk

When it comes to cyber security, people, rather than IT systems, are often the weakest link in the chain for many organisations. And unfortunately, this link becomes even more vulnerable thanks to added risks created by the novel coronavirus (Covid-19) pandemic. For...