Enterprise services key for streamlined business operations

When looking to overhaul the business and make it customer-centric, operations are a key factor to consider. Companies need to analyse their processes in order to have full sight of production and once this analysis is complete, operations can be optimised through...

Awareness training vital for e-mail security

Awareness training should be actively deployed to complement organisations’ efforts to secure their e-mail systems. François van Hirtum, chief technology officer of Obscure Technologies, says this is because hackers are increasingly targeting people as security...

Use location intelligence to understanding shifting customer behaviour

The Covid-19 pandemic was a major disruptor for the retail sector. Practically overnight, customer buying patterns and behaviours changed, and have continued to shift ever since. By Gary Allemann, MD of Master Data Management This had made it challenging to meet...

Utilities companies embrace service, remain relevant to customer needs

Utilities companies should be used to the occasional existential threat. It happened when monolithic phone companies had to adapt globally to the arrival of the internet, smartphones and competition from digital-first competitors. By Claudia Johnston, sales director...

POPIA: a bandwagon that needs caution and planning to ride …

No, teams of officials representing the government and the Protection of Personal Information Act (POPIA) are not about to clap your business in irons or weigh you down with hefty fines. Not yet. There is time for your organisation to patch the holes, make the right...

The CIO’s role in delivering a personalised employee experience

The pandemic has placed CIOs at the forefront of organisational change, with greater influence on organisational strategy and resource allocation as technology takes centre stage. by Tsepa Ramoriting, group executive of iOCO Technology According to IDG’s 2021...