It’s time to totally reimagine how customers experience communication

When it comes to customer communication, 2020 was the year all the usual rules were thrown out the window. Carefully planned schedules and content calendars were thrown out the window overnight and organisations had to learn to adapt on the fly. By Brent Haumann, MD...

Africa’s mobile cybercrime challenge

In June 2020, Upstream’s Secure-D anti-fraud platform revealed that the total number of malicious mobile applications doubled in the first quarter of the year. The analysis found 29 000 malicious apps (14 500 in 2019), a 55% spike in fraudulent mobile...

New rules of engagement for next-gen managed IT security

The trends towards outsourced cyber security have gained traction during the Covid-19 pandemic as companies have empowered remote working models and increased their emphasis on digital transformation. The ever-widening cyber security skills gap adds further power to...

Be Black Friday smart, not hacked

In 2019, the queue to get a hot TV deal was outside the doors of the shops. People pressed against one another in a bid to snag that offer and head on home with the perfect Christmas gift. In 2020, the dynamic has changed. Retailers are implementing online specials...

When it comes to fraud, prevention is better than cure

The world is currently experiencing one of the worst health pandemics since the Spanish Flu in 1918. Not only has this had an impact on the health infrastructure of many countries, but it has resulted in economic turbulence in many markets with the looming potential...