Privacy culture will drive PoPI Act compliance

Complying to the Protection of Personal Information (PoPI) Act is a multi-layered exercise, that includes governance compliance to new processes, closing gaps and securing personal information. Paul Raath from Bizmod says that it is not a quick-fix and the most...

Chatbots could become the front line of banking service

This year has seen the rapid acceleration of the Work from Home (WFH) model as businesses rushed to accommodate the need for social distancing and reduced interpersonal contact. By Harkrishan Singh, director, application development at In2IT For the banking industry,...

CSP customers demand more digital engagement

Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser, vice-president: customer business executive – Africa at Amdocs. The...

Being proactive harvests benefits for customer engagement

At SAS, we pride ourselves in walking the journey with our customers – and this has never been more relevant than it is today, writes By Marco da Silva, head of technical and enhanced support at SAS South East Europe, Middle East & Africa. The Covid-19...

Executive search firms partner with in-house recruitment

Like their global counterparts, South African executive search firms are complementary to their clients’ in-house recruitment function, not in competition with it. This is according to Annelize van Rensburg, executive search director at Signium Africa, who adds:...

Edge computing for manufacturers helps minimise downtime

In the years since cloud computing has become the norm, another phenomenon has taken over which promises to overcome the drawbacks of off-site data processing: edge computing. By Jonathan Duncan, Schneider Electric anglophone Africa vice-president: IT division This...