Using data effectively enhances customer experience

The digital revolution is empowering consumers like never before. While advancements in technology give consumers the convenience of getting the products and services they want – when they want them – it’s the generated and collected data from these...

Addressing the skills shortage in data science and analytics

Fuelled by digital expansion and the use of new-age technologies across all industries, the demand for data science skills has grown rapidly. By Emmanuel Osanga, head: data office, Africa regions at Standard Bank Group The supply of skilled applicants, however, is...

Consumers should embrace a zero trust mindset

Zero trust has become a familiar approach in enterprise security. But how can consumers benefit from its principles when perimeter defences such as anti-virus and firewall solutions have long been favoured? With Kaspersky research showing that South Africa, Kenya and...

Manage experiences in a socially distant world intelligently

It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. By Rudeon Snell, global senior director: industries and customer advisory at SAP Physcial distancing has been mandated by governments...

Manage retrenchment complexity, legally

In the wake of an economically challenging year that has put businesses of all sizes under immense pressure, there has been a commensurate increase in the number of job losses. Companies have had to make hard choices around employees and their futures. Some companies...

How to advance agility in your workplace

Recent events have forced CISOs across all industries to rethink and refine their business continuity plans, write Alain Sanchez and Joe Robertson, chief information security officers at Fortinet. Not only did the pandemic force organizations to transform their...