Aug 28, 2020
Many people and companies have transformed the way they work. By Bianca Dafel, security lead at Dell Technologies South Africa To stay productive, they must work remotely with different devices ranging from desktops and laptops to smartphones and tablets. All these...
Aug 27, 2020
What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? In the past, the answer would be a shrug and answering either the door or the phone to a customer looking for...
Aug 27, 2020
Organisations using personal data in artificial intelligence applications need to manage it carefully to ensure they remain compliant with the Protection of Personal Information Act (POPIA). By Leanne Mostert, a partner, and Wendy Tembedza, a senior associate at...
Aug 27, 2020
Software AG has launched ARIS Process Mining SaaS, a new cloud platform for its popular process mining tool. This will help businesses understand and fix process bottlenecks and inefficiencies in order to make their organisation work more efficiently. ARIS Process...
Aug 27, 2020
In the modern world, data is regarded as the lifeblood of an organisation. Consequently, cyberthreats have taught us that a reactive response to a data breach, regardless of the magnitude of the event, is no longer adequate. By Lourens Sanders, solution architect at...
Aug 27, 2020
Midway through June, American citizens thought the country was experiencing the world’s biggest-ever distributed denial of service (DDoS) attack, which seemed to be taking down internet service providers, social media platforms, and online services from gaming...
