Jun 30, 2020
Jasco Enterprise, which offers hosted and on-site contact centre customer experience solutions, has struck a global partnership with the cloud-native contact centre solutions provider Five9. “Before Covid-19, we had already started observing a significant shift...
Jun 30, 2020
Home-based workers are at increased risk of cyber attack, but there are several measures they can take to reduce risk. This is according to Bryan Baxter, a corporate IT business development manager and IITPSA KZN chapter committee member, who was addressing an IITPSA...
Jun 30, 2020
South Africa’s top five fuel station brands – BP, Caltex, Engen, Sasol and Shell – are leading the way in the customer satisfaction stakes, with one of the highest industry Customer Satisfaction scores across 10 sectors polled in the South African...
Jun 29, 2020
Adobe and Econsultancy recently revealed that customer experience (CX) is the most exciting business opportunity for 2020, with leading businesses across various sectors rating CX as a top digital priority, which if executed properly, will set them apart from the...
Jun 29, 2020
5G has certainly been a hot topic during the Covid pandemic – and not always for the right reasons. Network Configurations (Netconfig) technical director Wayne Erradu explains that on one hand it has been seen as a blessing as the blistering speeds have allowed...
Jun 29, 2020
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and...
