Mobile apps help improve customer experience

Creating a mobile app is a phenomenal tool to help businesses improve their corporate image and overall reputation, especially if they want to improve their customer service experience and boost their brand. Customers will likely benefit by being able to access...

How to get people management experience

People management experience is a valuable skill that can propel your career forward in many ways. If you are looking to move into a management role or move forward in your career, but feel that you lack the experience to do so, ManpowerGroup South Africa’s MD,...

Decision Inc partners with Automation Anywhere

Decision Inc, an information-driven transformation player and Microsoft Gold Partner, has partnered with Automation Anywhere, a global leader in Robotic Process Automation (RPA). Through this dynamic partnership Decision Inc’s South African, UK and Australian...

Black Friday: The cost of 77 minutes of downtime

Enormous amounts of data are being created and managed by organisations all over the world. As you read this, you may not even be aware of how much of your own data has been collected, stored and used today, this week or this month. By Kate Mollett, regional manager...

Lufthansa InTouch bullish about SA’s BPO prospects

Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...

Unlocking employee engagement with enterprise technology

IT departments are rightly concerned with the provision and maintenance of robust and secure enterprise technology; and this remains of utmost importance in a data-driven landscape. by Ronald Ravel, director B2B South Africa at dynabook South Africa But equally,...