2019: the year of cloud in SA

The past few months have seen local organisations migrate towards the cloud and its usage / consumption model. By Karl Reed, chief solutions officer: executive at Elingo While part of this can be attributed to the need for continued innovation, a major factor has been...

G-Core Labs opens Joburg PoP

G-Core Labs, an international provider of cloud and edge solutions, has opened a new point of presence of its network infrastructure in Johannesburg. “The African continent is showing fairly good dynamics in the development of Internet technologies,” says...

The mobile data pricing conundrum

As the market continues to digest the Competition Commission’s summary findings on the data services market in South Africa, some experts believe that their methodology in coming up with the findings was not necessarily the right approach. According to Sabelo Dlamini,...

Telecom market predictions for 2020

In the face of subscribers’ growing expectations and a demanding business community that relies on robust telecoms for their own digital initiatives, communications service providers (CSPs) are continuing to transform what they do and – even more important – how they...

Cloud, AI, RPA move into call centres in 2020

As more businesses face the technical realities of digital transformation and advance towards 4IR, the customer experience is always front-of-mind – and it is little wonder the call centre has emerged as the frontline of technology-driven, fully automated service...

What to expect from ransomware in the new year

Ransomware has become big business, generating estimated annual revenues of $1 billion a year for malicious threat actors. The victims of ransomware continue to stack up as criminals develop new, more creative ways to infiltrate IT environments, seize data and hold...