OpenRAN: vital benefits for MNOs

Network operators need to modernise existing infrastructure, roll out the latest and greatest, launch greenfield sites and prepare for even more developments in the not too distant future. They might want to consider OpenRAN, a potential panacea for the future growth...

Digital a poor substitute for the human touch

Businesses turning to digital channels to improve customer satisfaction levels are faced with a double-edged sword that could hurt as much as help their efforts, writes Nathalie Schooling, CEO of customer experience specialist nlighten. Brands are mistaken if they...

Commvault named as leader in data resiliency

Commvault has been positioned by Forrester as a Leader in The Forrester Wave: Data Resiliency Solutions, Q3 2019. In this Forrester Wave, Commvault was top ranked in the Current Offering category, as well as in the Data Sources and Manageability criteria. In addition,...
Empowerment at the heart of productivity management

Empowerment at the heart of productivity management

The first step to improving productivity and efficiency is to monitor it. Companies that effectively monitor their employees’ daily work tasks and responsibilities see marked improvements in productivity and efficiency. But the exercise can prove useful for more than...

Reflex Solutions launches SOC

Reflex Solutions has launched a security operations centre (SOC) with the aim of combatting the growing number of cybersecurity threats in South Africa. Pieter van Zyl, business unit manager of Reflex’s SOC, says: “It seems that almost every day we see yet...