Jun 25, 2026
Financial criminals are adept at constructing convincing paper trails. Falsified identity documents, fabricated company registrations, AI-assisted forgeries, and ghost addresses can all fool a KYC process built entirely around records. What they cannot fake is...
Jun 25, 2026
We live in an era of personalisation, where businesses seek to provide the best possible customer experience (CX) precisely because consumers have more options than ever before. Yet, many businesses are suffering from operational amnesia without even knowing it,...
Jun 25, 2026
Generative artificial intelligence (GenAI) has quickly evolved from a novelty to a regular tool in the workplace. It helps with tasks like drafting emails, summarising documents, coding, and data analysis. AI-powered platforms are changing how people work, writes...
Jun 25, 2026
South Africa has never had more ways to pay, writes Ntombenhle Annegbe-Enahoro, IPP product manager at Ecentric. At the point of sale in 2026, a consumer can tap or insert a card, open a banking app and make a PayShap transfer, scan a QR while deciding to split the...
Jun 25, 2026
Burnout has become one of the defining workplace challenges, particularly in knowledge-intensive industries where employees are expected to think critically, solve problems rapidly, and remain constantly connected. Global research indicates that between 55% and 66% of...
Jun 25, 2026
In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of Infobip South Africa. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only way...
