Oct 11, 2026
When a customer can’t tell whether they’re talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal...
Oct 11, 2026
Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...
Oct 11, 2026
SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...
Oct 9, 2026
Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the same way – or with the same mental health burdens. By Bruce Von Maltitz, CEO at 1Stream South...
Oct 9, 2026
South Africa’s office market is showing encouraging signs of recovery. According to the South African Property Owners Association’s (SAPOA) Q2 2026 Office Vacancy Survey, the national office vacancy rate declined to 12%, its lowest level since early 2020. By Mark...
Oct 9, 2026
South Africa recorded 123 reported occupational-fraud cases in the ACFE’s 2026 Occupational Fraud Report, the highest number recorded in sub-Saharan Africa. That represents 31% of the 397 cases reported across sub-Saharan Africa. Nigeria was second with 64 cases and...
