LTE-M paves the way for IoT adoption

Billions of new Internet of Things (IoT) devices are expected before 2020[1] but the majority of these do not require the full capabilities of 4G cellular networks. Emerging Low-Power Wide-Area wireless technologies, including LTE-M and NB-IoT, allow devices to...

Aligning KPIs and customer experience goals

Customer experience (CX) is fast becoming the primary point of brand differentiation, replacing the established norms of product and price. Realising that fact, as many business leaders now do, is one thing. Acting on it is another thing altogether, writes Veronique...

Boost employee satisfaction with payroll clarity

South Africa is beginning to follow the international trend whereby companies are treating employees like they would their customers. In part, this is done by providing on-time and detailed payslips designed to boost employee satisfaction and increase the efficiency...

Poor site, app performance lose users

Internet users are growing more demanding and less forgiving, according to the results of a new consumer survey, writes Sven Hammar, chief service officer of Apica System. In a clear call to action for organisations around the world, the survey found that three...

Analytics for predicting, managing disasters

In two days, severe storms wreaked havoc across two provinces in South Africa. KwaZulu-Natal was declared a provincial disaster area after torrential rains left at least eight people dead and flooding caused massive damage. In Gauteng, at least three people died and...

Young scientists help those living with disabilities

Every year more than 600 leaners participate in the Eskom Expo for Young Scientists International Science Fair, the largest science fair in Africa, with the aim of taking home a share of the prizes valued at more than R4-million. Since being established in 1980 the...