Nov 19, 2025
The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation in an effort to provide immediate service. By Kate Shead, HR...
Nov 18, 2025
The shift towards net zero is no longer a distant aspiration; it is now an urgent reality. By Claire Bradbury, sustainability lead at Accenture, Africa As rising global temperatures exacerbate extreme weather events, hastening the pace of the transition is critical....
Nov 18, 2025
Huawei used Africa Com to showcase how its Fibre to the Room (FTTR) solutions are reshaping broadband into a full digital platform for homes and small businesses across Africa. FTTR extends fibre from the front door into every room, supporting consistent high-speed...
Nov 18, 2025
FNB is phasing in two new customer engagement platforms: NAVi, a fully integrated conversational virtual assistant on the FNB App; and WhatsApp, a streamlined digital channel tailored to meet evolving customer needs. FNB Nav CEO Johan Maree says: “We have always been...
Nov 18, 2025
Sage has announced the launch of its new AI Developer Solutions, changing how partners and ISVs innovate on the Sage Platform. The first phase of the programme launches with Sage Intacct, with future expansion across Sage’s product portfolio. The company will...
Nov 17, 2025
Across South Africa, public sector agencies are actively testing and deploying artificial intelligence (AI) solutions. By President Ntuli, MD of HPE South Africa Early pilots are already delivering tangible benefits, with some organisations reporting notable time...
