Cloudera and Mistral partner for enterprise data intelligence

Cloudera and Mistral have announced a strategic partnership to bring secure, sovereign AI directly to enterprise data wherever it resides. Cloudera and Mistral will combine Cloudera’s hybrid data and AI platform with Mistral’s sovereign AI models to give enterprises a...

So your NPS improved: but are your services easier to access and use?

The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. By Richard Eberlein, executive...

Escalating risk demands a broader reinsurance leadership pipeline

The demands of the reinsurance sector provide a timely opportunity to consider how specialist industries can benefit from more inclusive pathways to leadership, writes Izabela Stofberg, chief underwriting officer at Santam Re. Attracting, developing and retaining the...

Why your cloud journey must start with a ‘gearlock’ mindset

Recently, I was involved in a discussion with an acquaintance about a home-security upgrade, writes Allan Juma, lead cyber security engineer at ESET. The additional investment was not necessarily on the radar, except that the person told me that he had suspected...

True customer enablement starts on the inside

The telecommunications industry is renowned for being slow and transactional, where larger players set the terms in a cold, utility-driven relationship. By Graeme Thomson, chief operating officer at Backspace Technologies However, as organisations of all sizes will...

SA SMEs use AI but many still don’t know where it fits

More than half of South African small businesses are now using AI tools daily or weekly, but many are still struggling to understand where the technology fits into their operations. Xero’s 2026 State of South African Small Business report found that 52% are...