SA agent is a globally-recognised hero

Helping young work-seekers change their lives for the better is all in a day’s work for Harambee contact centre agent Thapelo Kwenane, but his dedication and amazing results have seen him awarded international recognition and the title of CX Hero at the Genesys...

Are contact centres soft targets for stealing personal data?

Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value in outsourcing their customer experience to contact centres should be wary of the risks this brings, coupled with the adoption of new...

MENA service providers should walk the automation talk

Digitalisation is shaking up a variety of industries. Mobile operators face the challenge of digitalising themselves – so that they in turn can accelerate the digital transformation of their business customers. If operators do not transform, they will miss out...

The rise of nation-state attacks

A new phase of cyber warfare has begun. Simon McCullough, major channel account manager at F5 Networks Hackers acting on behalf of nation-state powers are no longer just out to disrupt critical infrastructures – they’re also actively seeking trade secrets....

ESET launches Safer Kids Online

ESET has launched its Safer Kids Online platform, a resource site dedicated to building a safer online environment for children. Including videos, articles and expert insight, the website offers resources for children, parents and schools with the aim to enable...

Frogfoot Networks looks to expand in complexes

Frogfoot, a licensed open access fibre operator, has acquired the existing network and customer base of Blitz Fibre, and entered into an exclusive partnership with the company to accelerate the rollout of fibre in multi-dwelling units across the country. With a...