Smart switch could be a magic fix for SA’s energy crisis

South Africans are fortunate to enjoy some of the world’s best weather, with many of our cities consistently ranked among the most pleasant. However, in recent years, erratic weather patterns have raised concerns, as heatwaves, floods, and droughts become more...

Bring your own AI could be a risky business

As more employees explore the power of generative artificial intelligence (GenAI) tools in the workplace and more employers weigh up the pros and cons of the technology, a new trend emerges. Chris Wiggett, director: AI at NTT Data in Middle East and Africa, explores...
High EQ drives better contact centre customer experience

High EQ drives better contact centre customer experience

The business process outsourcing (BPO) industry is renowned for being one of the most stressful industries in the world, and this is no surprise – the variability of human interaction adds an element of the unknown to each day an agent spends in a contact centre. By...

BT readies customers for Global Fabric

BT has announced it has switched on Global Fabric, its new network-as-a-service (NaaS) platform, and has been carrying out extensive live testing over the past two months. The first Global Fabric services will launch in early 2025. Global Fabric will make it easier...
Netscout showcases cybersecurity for Africa

Netscout showcases cybersecurity for Africa

Netscout Systems will participate in the Mobile World Congress (MWC) Kigali 2024 from 29 to 31 October in Kigali, focusing on educating delegates about its comprehensive solutions for the mobile sector, emphasising the importance of cybersecurity in light of new...
Growthpoint Properties advances sustainability goals with automation

Growthpoint Properties advances sustainability goals with automation

Growthpoint Properties has developed a bespoke automation solution in partnership with intelligent automation solutions provider 1ai, to streamline the processing of municipal invoices. The initiative forms part of Growthpoint’s broader efforts in using technology to...