Compliant call recording unlocks business benefits

While almost everyone has heard the phrase: “This call may be recorded for quality control purposes,” while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and...

Shape corporate culture for the new world of work

Will people return to the office when it’s safe to do so? Since the start of the pandemic last year, organisations and employees across the world have embraced remote work like never before. By Genevieve Koolen, human resources director at SAP Africa Office...

Fujitsu enhances server performance

Fujitsu has introduced a new foundational building block for data-driven transformation. Enhancements to the all-new dual-socket Fujitsu Server Primergy systems provide powerful compute capabilities at the heart of digitally-transformed architectures. The new Primergy...

Operational efficiency not a shortcut to great CX

Most organisations today understand the importance of customer experience (CX). In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth through increased customer retention or lifetime...

What you need to know about POPIA

All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Wendy Tembedza from Webber Wentzel offers a practical guide to the most important aspects. With the commencement date of the Protection of Personal...

The new working reality

We are past one-year anniversary of one of the biggest corporate shifts in recent history – the mass move to work from home strategies by companies all over the world as a result of the Covid-19 pandemic. By Richard Firth, CEO of MIP Holdings This corporate...