May 11, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice. By Bruce von Maltitz, CEO of 1Stream There’s a...
May 11, 2026
Many South African organisations have long regarded the Skills Development as a regulatory requirement rather than a real opportunity. By Daniel Orelowitz, MD of Training Force Businesses contribute 1% of their payroll each year, but for many companies, the process of...
May 11, 2026
South African customers now expect problems to be solved before they even complain – on WhatsApp, in‑app, or over the phone – often in minutes, not days. Yet many businesses are still struggling to meet these expectations. By Lauren Potgieter, country manager at...
May 11, 2026
As AI agents begin to transact on behalf of customers, anxiety among financial institutions (FIs) is mounting. But banking and payment authentication company, Entersekt, says the industry already has the right foundations to manage the rapid growth of agentic commerce...
May 11, 2026
For years, DevSecOps was treated as a sign that engineering and security were beginning to cooperate a little better than before. It was often presented either as process work or a more elegant way of structuring delivery. Thanks to AI, we have now entered a different...
May 8, 2026
South Africa’s microlending sector is a key driver of financial inclusion, providing access to credit for millions who may otherwise be excluded from traditional banking. But, as the industry grows, particularly through digital and fintech platforms, it is...
