BT sparks network transformation for Rexel

BT has successfully completed the implementation of a new software defined wide area network (SD-WAN) for Rexel, a distributor of electrical products, connecting more than 50 sites throughout Germany. The agreement for provision and management of the network is the...

Prepare your contact centre for an AI-driven future

There can be no doubt that every business and operational team has to get ready for a future in which artificial intelligence (AI) plays a key role. Already, certain aspects of AI such as machine learning are transforming the ways in which some business functions are...

Training a holiday seasonal workforce

Providing a customer experience that wows customers is difficult enough. Then add the stress and business of holidays along with a temporary workforce, and the task can seem nearly impossible. However, short time frames and high demands make it critical for...

15 seconds could be the difference between life and death

The Internet of Things (IoT) and related technological advances has moved the goal posts when it comes to telematics. Telemetry is no longer merely used for stolen vehicle recovery, even though recent advances will make for far better recovery statistics in future...

Harnessing technology for business efficiency

Time is money, it is said. Businesses that understand the value of both these resources in today’s age of rapid digitalisation are capitalizing on workplace streamlining solutions in order to harness technology for much greater efficiency. By Dalene Sechele,...

Microsoft launches Python on Azure

Microsoft South Africa has announced the general availability Python support in Azure Functions for production workloads locally. As a result, developers can now build their serverless functions using Python 3.6, based on the open-source and cross-platform Functions...