Nov 13, 2025
The future of the contact centre is not about replacing people with technology, but empowering them. According to Sasha Slankamenac of Dariel Software, AI is shifting customer service from efficiency-driven performance to empathy-focused engagement. With AI copilots...
Nov 13, 2025
In industries where every hour counts and efficiency is critical, payroll and HR challenges can quickly bring operations to a grinding halt. For manufacturing plants running 24/7, security teams patrolling around the clock, and logistics networks moving goods across...
Nov 13, 2025
Imagine walking into a factory where machines can think ahead, predict problems before it happens, and automatically make adjustments to realise peak performance. By Johan Potgieter, cluster industrial software lead at Schneider Electric This isn’t science fiction;...
Nov 13, 2025
MetroFibre has opened its sixth Fibre Experience Store in KwaThema, marking another step forward in its mission to bridge the digital divide and make high-speed, affordable internet available to more South Africans in underserved communities. KwaThema represents one...
Nov 13, 2025
As businesses move beyond traditional network boundaries, the old “castle and moat” model of security is no longer effective. In a world of hybrid work, cloud platforms and mobile devices, implicit trust within a network is a major vulnerability. By Ivaan Captieux,...
Nov 13, 2025
Health data is one of the most valuable assets in modern healthcare, and the Protection of Personal Information Act, 2013 (POPIA) places strict requirements on its use. By Wendy Tembedza, partner at Webber Wentzel Stakeholders in the healthcare sector understand the...
