AI can transform opportunities for women and youth

As we observe Women’s Month, it’s a critical time for corporate South Africa to reflect on our progress in diversity, equity and inclusion (DEI) and to strategically plan for a future where every individual can thrive. By Rowen Pillai, CEO of LeanTechnovations...

Payroll is still a career for humans

Does solving business problems with creative ideas motivate you? Are you inspired by deadlines and accurate results? Do you like working with people as much as numbers? These questions paint a specific picture for a specific role: people who manage payrolls. When most...

The BPO margin crisis no one wants to talk about

With the outsourcing space becoming increasingly cutthroat, BPOs find themselves trapped in a relentless race to the bottom. Aggressive pricing demands from clients and undercutting by low-cost competitors leave local operators with no choice but to sacrifice margins...

Smarter CX starts with a smarter knowledge base

AI is a powerful tool for customer experience solutions, and the results it can achieve relatively quickly are worth serious attention from any business interested in staying competitive. By Bruce von Maltitz, CEO of 1Stream The flipside to this is that the incredible...

Could retrospective analysis be a secret weapon against APTs?

Rapid digital transformation is most definitely creating vast new opportunities across Africa, but, at the same time, it’s also opening up a larger attack surface for threat actors to exploit. In this environment, one capability proving to be a game-changer for local...

Trend Micro adds digital twin technology 

Trend Micro has unveiled a new cyber resilience model that reinvents how enterprises approach proactive security. Trend’s Digital Twin capabilities will empower enterprises to simulate real-world cyber threats, validate their defenses, and adapt policies in real time...