Aug 22, 2025
There’s no doubt that Agentic AI will transform contact centres, writes Kevin McGachy, head of AI solutions at Sabio Group. What’s less clear – and rarely acknowledged head-on – is how much of that transformation will impact the size, shape, and role of the human...
Aug 22, 2025
In a country with 4,9-million unemployed youth, South Africa’s fixation on degrees as a gateway to meaningful employment is not just outdated but actively holding the economy back. That is the view of Sandra Pretorius, GM of Afri Training Institute (ATI), who says it...
Aug 22, 2025
The acceleration of digital transformation and the widespread adoption of AI have led to a shift in most business operations taking place in the digital realm, across all industries. As a result, data has emerged as the most critical business asset. “The importance of...
Aug 21, 2025
Reflecting its aim of building supply chain skills across Africa, supply chain industry body SAPICS will co-host the upcoming Botswana Supply Chain Summit (BSCS). Now in its second year, this important event will be held from 22 to 23 October 2025 at the Gaborone...
Aug 21, 2025
Imagine this: your WiFi router knows when you’ve fallen down the stairs, whether you’re having trouble breathing, and exactly how many times you’ve visited the loo today. By Paul Colmer, executive committee member of WAPA It can also detect when your...
Aug 21, 2025
While businesses are racing to implement Artificial Intelligence (AI), many overlook a critical factor in success: the quality and structure of the data feeding these models. The reality is that a model is only as good as the data it is trained on. This is according...
