Making the business case for DevOps

DevOps is not about making IT easier or more efficient; it stands or falls on how well it helps the whole organisation win, writes Jaco Viljoen, agile specialist at IndigoCube. No generally accepted definitions for DevOps exist yet–the methodology is simply too...

A seamless, real-time experience on any channel

Ironically, yet advantageously, the rapid advancements in technology have created a less technical and more human contact centre (even in the absence of humans). “Contact centres are today enabled by fast responses, a plethora of communication channels and...

Schneider Electric opens online portal for electricians

Schneider Electric has developed an online portal to connect with electricians and to help electricians manage and grow their businesses. The company’s Partner Portal for electricians features a host of online tools designed to make projects and jobs easier and,...

Why does your business need flash?

Your business relies on storage, but traditional storage has not kept pace with your business. Now flash storage offers a generational leap in performance, while taking less out of your budget. Flash storage is one of the most exciting technologies to arrive in the...

Deloitte a leader in CRM, customer experience implementation

Gartner has named Deloitte as a leader in CRM and Customer Experience Implementation Services for the 5th year in their December 2016 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. Deloitte appears furthest to the...

Print’s unites customers with your digital story

Print is being integrated with digital in ways we never would have thought possible, writes Vaughan Patterson, product marketing operations manager for Production Print at Ricoh SA. One such way is through printed circuits. Brands can literally print an electronic...