The right tools equip teams for success

The right tools equip teams for success

Giving people the right tools and creating effective work environments is more than a matter of convenience, it’s a strategic investment. When teams are supported with appropriate technology and conducive workspaces, they are happier and less frustrated, which...

How Microsoft Intune aids IT security

With artificial intelligence (AI) changing the way industries work, IT teams are under increasing pressure to find a balance between embracing new technologies and keeping systems safe. While AI promises to enhance efficiency and decision-making, its rise also...

The power of recognition and rewards in BPO

We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. By Noori Allie, customer service executive at Achievement Awards Group and Reshni Singh, CEO of BPESA It’s a global...
Are you prepared for the transportation revolution?

Are you prepared for the transportation revolution?

Mobility is no longer about getting from point A to point B. The future of mobility is a dynamic landscape, encompassing electric and autonomous vehicles, flexible ownership models, and data-driven insights that are reshaping transportation. These advancements present...

Self-learning CX solutions the smart way to stay ahead of the game

South African customers are no longer happy with just a friendly greeting and a broad smile from across the counter. By Angelique Miller, business solutions catalyst at PerfectWorx Consumer expectations continue to grow across all industries. To illustrate, global...
AI is transforming software engineering in SA

AI is transforming software engineering in SA

Artificial intelligence (AI) is fundamentally reshaping the landscape of software engineering, particularly in South Africa, where the demand for innovative solutions is rapidly increasing. As AI technologies evolve, they are automating repetitive tasks, enhancing...