Feb 16, 2016
Structured and formalised contact centre assessment, audit and benchmarking can leave ‘blood on the floor’, but it’s critical in helping contact centres move toward world class status writes Chris Bell, Territory Manager at Interactive Intelligence....
Feb 16, 2016
According to a new research report by Berg Insight, the number of monitored alarm systems in Europe is forecasted to grow from 8,4-million in 2015 at a compound annual growth rate (CAGR) of 4% to reach 10,6-million in 2020. In North America, the number of monitored...
Feb 15, 2016
South African software developers and programmers are set to get their first major developer conference in years, when the inaugural DevConf is staged in Johannesburg next month. DevConf, expected to attract over 350 professional software developers and programmers,...
Feb 15, 2016
Canon Europe has launched four new imageFORMULA cheque scanners, the CR-190i II and CR190i II UV, and the CR-135i II and CR-135 II UV. These high performance devices extend Canon’s cheque scanner range and provide a wider choice for banks, retailers and financial...
Feb 15, 2016
Gartner has once again named Sophos as a Leader in its 2016 Magic Quadrant report for Endpoint Protection Platforms (EPP), a position Sophos has held since 2007. In the report, Gartner identifies four primary stages in the security lifecycle: setting policy,...
Feb 15, 2016
Today’s small and medium businesses (SMBs) want communication technology that facilitates business growth that is created by smarter working employees who deliver customer satisfaction. The latest enhancements, to the Alcatel-Lucent OpenTouch Suite for SMBs, enable...
