Don’t let the holiday rush ruin your customer experience

Businesses generally, and retailers specifically, are about to enter a period that can best be described as the holiday rush. Martie de Beer, contact centre executive at Telviva  High volumes, which started over the Black Friday period, will persist through the...

Why it’s important to switch off

Feeling the weight that this year has placed on your energy and productivity? By Anja van Beek, talent and culture strategist, leadership and HR expert, and executive coach As we approach the holiday shutdown in South Africa and prepare to usher in a new year, it is...

Close out the year with intention

International performance coach and leading business strategist, Alvin Govender, has created a guide demonstrating how to assess the past year with balance, compassion, and purpose to set the stage for future success. Annually, as October arrives, we all feel it...

Cutting corners in hiring? It could cost you big

In South Africa’s challenging economic environment, where unemployment rates remain stubbornly high, recruiting the right talent is more complicated than it might initially seem. By Evelyn Vanassche, head of recruitment at Teleresources With a larger pool of job...

Why talented professionals should consider going independent

Imagine waking up tomorrow with the freedom to choose the projects you’re passionate about, set your own schedule, and build a career on your terms. For an increasing number of professionals, this isn’t just a dream – it’s the reality of independent consulting,...

Red Hat collaborates with AWS on virtualisation, AI for hybrid cloud

Red Hat has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to scale availability of Red Hat open source solutions in AWS Marketplace, building upon the two companies’ long-standing relationship. Red Hat intends to help empower...