The top mistake in ITSM innovation
Have you ever changed or amended the source code of an IT Service Management (ITSM) solution? Perhaps to add features and functions that weren’t included in the “out-of-the-box” software? If so, you may have complicated the link between what you’ve got and...Kaspersky to protect Allied Telesis
Allied Telesis, a global provider of secure IP/Ethernet switching solutions and an industry leader in the deployment of IP Triple Play networks, announced that it has selected Kaspersky Lab to provide anti-malware and anti-virus engines for its new series of...OutSystems unveils Platform 9 Amsterdam
OutSystems, the enterprise Rapid Application Delivery (RAD) provider, has announced a new release of OutSystems Platform, making it dramatically simpler for companies to achieve their business needs through custom-developed applications. The new OutSystems Platform 9...Four trends shaping the UX design space
We’re all attracted to products and services that are easy to use, bring us enjoyment and improve our lives. We can’t explain why a product is well designed or why we like to use it – it just is and we just do. It’s a decision we make subconsciously without realising that a lot of thought and research went into the product – through a processes known as customer-centric design, says Reynhardt Uys, associate consultant, Customer Experience and User Experience, at BSG.