New tech could lead to call centre job loss
With fast emerging technology such as automated voice messaging (AVM) and Interactive Voice Response (IVR) being increasingly introduced into the call centre-run debt collection industry, employers are able to increase productivity and reduce staff head count by up to...Keep your mobile devices secure
It seems like every time you turn on the news lately, there are more stories of companies having their data stolen or corporate networks being hacked into, says Aaron Thornton, MD of Dial a Nerd. In fact, data theft and the hacking of business networks is actually on...Five signs your hard drive is about to fail
Whether you have a solid state or mechanical drive there is always a chance the device will fail. Regardless of the type of drive, your computer usually will show subtle signs of a pending disk failure. Paying attention to these signs can save you from unexpectedly...New BBBEE Codes an opportunity to grow
Mid-sized businesses face a significant challenge in transforming their businesses to comply with the stricter Revised Broad-Based Black Economic Empowerment (BBBEE) Codes that will come into effect on 1 May this year. However, they should regard it as an opportunity to help grow both their businesses and the South African economy. That’s the word from Saul Symanowitz, divisional manager at Sage Pastel BEE123, who says that mid-range businesses regarded as Qualifying Small Enterprises (QSE) under the Revised BBBEE Codes will need to think of creative solutions to address the new requirements of the Codes.