The top mistake in ITSM innovation

Have you ever changed or amended the source code of an IT Service Management (ITSM) solution? Perhaps to add features and functions that weren’t included in the “out-of-the-box” software? If so, you may have complicated the link between what you’ve got and...

Kaspersky to protect Allied Telesis

Allied Telesis, a global provider of secure IP/Ethernet switching solutions and an industry leader in the deployment of IP Triple Play networks, announced that it has selected Kaspersky Lab to provide anti-malware and anti-virus engines for its new series of...

OutSystems unveils Platform 9 Amsterdam

OutSystems, the enterprise Rapid Application Delivery (RAD) provider, has announced a new release of OutSystems Platform, making it dramatically simpler for companies to achieve their business needs through custom-developed applications. The new OutSystems Platform 9...

Four trends shaping the UX design space

We’re all attracted to products and services that are easy to use, bring us enjoyment and improve our lives. We can’t explain why a product is well designed or why we like to use it – it just is and we just do. It’s a decision we make subconsciously without realising that a lot of thought and research went into the product – through a processes known as customer-centric design, says Reynhardt Uys, associate consultant, Customer Experience and User Experience, at BSG.

How to fight and avoid ransomware

Ransomware is malicious software that cyber criminals use to hold a user’s computer or computer files for ransom, demanding payment in order for the user to get the files back. Sadly, ransomware is becoming an increasingly popular way for malware authors to extort...

Online stores over-promise, under-deliver

When transacting online, customers expect a smooth, quick and unfettered service from the moment they enter the site to the fulfilment of their request, whether it’s a banking or shopping experience.Zane Zietman, chief operating officer of Digital Planet, leaders in...