Running your business as a project
Aldo van Tonder, chief marketing officer at Dac Systems, discusses running your business as a project. Over the last 14 years I have been involved in some way or another with the discipline of project management. One thing I have come to realise is that although a...On-site PBXes can be the death of SMBs
As a small business owner be aware of the pros and cons of a site-based PBX versus a hosted PBX and how each solution addresses your requirements, says Sacha Matulovich, sales and marketing director, Connection Telecom group and CEO, FatBudgie. Do you require...The customer experience is a journey
Customers are the lifeblood of any business, and many organisations have become exceptionally good at creating excellent individual engagements and interactions with their customers, says Shailendra Singh, business director of Africa Region, South Africa, Wipro. However, in today’s socially connected, “always-on” world, the customer experience is no longer about isolated incidents.