Oct 14, 2014
How contact centre leaders can show clear business cases for migrating from a simple call centre – to a dynamic, multichannel contact centre, Paul Fick, CTO at the Jasco Group. The world of multichannel contact centres that incorporate social media, instant messaging...
Oct 14, 2014
For today’s SME, robust and reliable IT systems are as essential as air or water is to a living organism. Without sound technology in place, you will find it difficult to keep the records SARS and other institutions demand, to stay on top of your paperwork, to...
Oct 14, 2014
Lynx Optics has implemented Sage 300 ERP (formerly known as Sage ERP Accpac) to streamline its workflow and gain deeper insight into business performance. The company ran the DOS version of Sage 300 ERP, namely Accpac Plus for some 20 years, but switched to a rival...
Oct 14, 2014
Businesses today face myriad complex threats coming at them from every angle. From hackers and hacktivists, to sophisticated cybercriminal gangs and nation-state funded advanced attacks, these threats can be catastrophic to the business. Add to this the growing...
Oct 14, 2014
Today’s companies touch their customers through multiple challenges, and through various areas of the organisation. However, up till now there hasn’t been a single system that can provide a comprehensive view of these channels and interactions. Gerald Naidoo, CEO of...
Oct 14, 2014
SilverBridge, a financial services solutions provider, has introduced a solution to maximise the benefits of using Exergy as a core policy administration platform. Exergy’s Testing as a Service (TaaS) is a solution that provides assurance that implementations run...
