Mobile: a device or a channel?

Nov 20, 2014

Three years ago, Forrester started addressing the question of whether “mobile” is a channel or a device. Today, having gone through rapid mobile innovation, this question remains pertinent, especially in the contact centre industry. In an article by Tobias Goebel,...

Keeping up with connected customers

Nov 19, 2014

At this late stage in our technological evolution we are facing yet another digital divide – this time between consumers and the companies that supposedly serve their interests. And it’s time the latter caught up, says Suren Govender, MD: Analytics at Accenture...

Riverbed delivers Azure-certified solution

Nov 19, 2014

Riverbed Technology, the leader in application performance infrastructure, has announced another product from the Riverbed Application Performance Platform is now Microsoft Azure Certified. Now, customers can deploy Microsoft Azure Certified Riverbed SteelApp Traffic...

Dell improves security portfolio

Nov 19, 2014

Dell recently announced product integrations and innovations within its security portfolio that provide organisations with a high level of protection, and turn security into a business enabler.

Oxford releases thesaurus app

Nov 19, 2014

Paragon Software Group, a leading multi-platform dictionary applications developer for mobiles, tablets and PCs, announces the release of the new Oxford Learner’s Thesaurus app for iPhone and iPad users. The app helps with understanding the differences between...

Get your payroll ready for the year-end

Nov 19, 2014

As we hurtle headlong in the festive season, payroll managers need to start preparing for their companies to scale down operations or shut down completely over the December holidays, says Anton van Heerden, MD of Sage HR & Payroll. Usually, they need to be ready...