Apr 20, 2026
Staff churn is an ongoing challenge across the business process outsourcing (BPO) industry, especially in call centres where long shifts and constant performance pressure are part of daily operations. By Lushan Sundram, senior sales and business development manager at...
Apr 20, 2026
As South Africa sharpens its focus on economic growth, digital inclusion and future-facing skills, Huawei is building one of the country’s most visible ICT talent ecosystems, with nearly 37 -00 participants reached in the past two years through its digital skills...
Apr 17, 2026
Artificial intelligence (AI) influences forecasts, accelerating reconciliations, shaping decisions made on working capital and generating real-time insights. By Aaron Harris, chief technology officer of Sage What began as a simple way to automate tasks quickly evolved...
Apr 17, 2026
For e-commerce enterprises in a booming, R130-billion and counting industry, it is tempting to view payments compliance as the finish line, a signal that a business is secure. But in practice, compliance is just the starting point. There are many who don’t realise...
Apr 17, 2026
PMI Agile Alliance has released the Manifesto for Enterprise Agility, a leadership guide for organisations facing frequent disruption and rising pressure to reinvent. PMI global C-suite research shows that reinvention is the norm: 93% of senior executives say they...
Apr 17, 2026
In an era of advanced messaging apps and rich digital experiences, SMS remains one of the most fundamental layers of customer communication. It’s the channel that works when everything else requires a download, a data connection, or an app account. By Mirza...
