Mar 4, 2014
The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software to improve efficiency and productivity across 1 000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce...
Mar 4, 2014
When America sneezes, the world catches a cold. The famous quote was initially uttered about France and Europe by Austria’s Prince Klemens von Metternich during the French Revolution and Napoleonic wars to describe the effect it had on the rest of Europe, says Simon...
Mar 4, 2014
Network attached storage (NAS) is a fast-growing technology in today’s data driven world, and has become something of a buzzword as it gains popularity. But what exactly is NAS? How does it differ from a file server? What benefits does it offer and what is RAID? What...
Mar 4, 2014
With effect from Saturday (1 March), MTN South Africa standardised international call rates across its prepaid, top up, and contract price plans to make it easier for customers to manage their budgets when reaching out to family and friends who are abroad. “As a...
Mar 4, 2014
By Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author. * Purchase a copy of Terry Wireman’s book “World Class Maintenance”....
Mar 4, 2014
The Wireless Access Providers’ Association (WAPA) is growing in numbers as an ever-wider circle of stakeholders join its membership ranks. WAPA currently has 185 members, an increase from 143 at this time last year, representing 28% year over year growth. One of...
