Feb 26, 2014
Metrics in contact centres have fallen into an irrelevance cycle because the nature of the contact centre’s relationship with customers has changed significantly. Logically, any operations not focused on addressing the changing relationship are irrelevant – and...
Feb 26, 2014
Corporate crime is the scourge of business in South Africa and it’s getting worse. PricewaterhouseCoopers released its annual Global Economic Crime Survey to the media this week, says Jenny Reid MD of iFacts. It exposed the shocking prevalence of economic crime,...
Feb 26, 2014
BlackBerry, a global leader in mobile communications, has announced the eBBM Suite, a new family of products and services that work with BlackBerry smartphones and the BlackBerry enterprise solution, BES and BlackBerry Enterprise Service 10, to provide...
Feb 25, 2014
At Mobile World Congress 2014, McAfee announced a full-featured version of its award-winning McAfee Mobile Security is now available at no cost in 30 languages, as part of an Intel Corporation initiative to make security a more integrated part of the consumer...
Feb 25, 2014
Unethical procurement and supply management has never before hit the headlines so hard. CIPS (Chartered Institute of Purchasing & Supply) is fighting back and asking procurement professionals and organisations to do the same and make a real difference with the...
Feb 25, 2014
Genesys has announced record performance for 2013. In its second year as an independent company, Genesys achieved record growth, with 2013 revenue surpassing $740-million (representing over 20% annual growth) and EBIT surpassing $200-million (representing over 15%...
