Five ways CX CRMs grow sales

Any business looking to scale needs business processes. Good business processes take your company to the next level by automating functions that previously required management in the form of human capital, says Aneesh Reddy, co-founder and CEO, Capillary Technologies....

Progress placed in Magic Quadrant for aPaaS

Progress has announced it has been positioned by Gartner in the Visionaries quadrant of the Magic Quadrant for enterprise application platform as a service (aPaaS). The Gartner report, authored and published by Yefim Natis, Massimo Pezzini, Mark Driver, David Mitchell...

MicroStrategy named BI leader by Forrester

MicroStrategy has announced that Forrester Research, Inc. has cited MicroStrategy as a leader in its report entitled The Forrester WaveTM: Enterprise Business Intelligence Platforms, Q4 2013. MicroStrategy received its top scores in product direction, global presence...

Managing workers’ career aspirations

Not many people look forward to returning to work in a new year after a long festive holiday. To trading swimsuits for corporate suits, deck chairs for desk chairs, cocktails for coffee and sunscreen for a computer screen. To numb the pain, many come armed with New...

To outsource or not to outsource

When it comes to managing complex IT systems and networks, many business leaders are grappling with the question of whether to outsource some or all of their IT processes. As Roberto Caprio, MD of Dial A Nerd, points out, there are a number of factors to take into...

Harness the power of CEM

In increasingly commoditised markets, the most important way for an organisation to distinguish itself from the pack – in a sustainable way – is through providing customers with a quality customer experience, and adding value to customers’ lives wherever possible,...