Customer service in 2014

Ask people about the state of customer service, and there is a good chance that they will be able to tell you about at least five stories of terrible experiences – and not many positive ones, says Aki Kalliatakis – Leadership LaunchPad. In a recent survey of more than...

When adware becomes madware

As annoying as mobile malware is, it is far from the only security problem plaguing smartphone users across the globe. A threat that is starting to take centre stage, is “madware” – a new variety of mobile adware, which covers aggressive mobile advertising...

AWM360 offers new access control solution

For businesses seeking to invest in the most up-to-date, multi-functional and flexible time recording terminal infrastructure, AWM360 has available a high-tech solution, the B-web 96 00, manufactured by its global partner Kaba AG Switzerland. Kaba AG is a leading...

High-performance network security

Check Point Software Technologies has announced the launch of its new Security Gateway Module (SGM) 260 for the 61000 Security System. Developed to bring security with scalable performance to data centres, telecommunications and cloud service providers – the 61000 is...

AdaptIT, Motio boost Cognos efficiencies

Adapt IT has formed a strategic partnership with Motio that will provide more comprehensive, user-friendly and efficient Cognos solutions to its clients. The partnership allows Adapt IT to offer the MotioPI and MotioCI solutions as add-ons to Cognos, which will...

10 tips to improve reliability

Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa and Ricky Smith, maintenance consultant and specialist and well-known published author, offer their advice on how to improve reliability. * Purchase a copy of...