Oct 24, 2013
The effects of the global recession was keenly felt in call centres, with managers and IT under increasing pressure to lower costs, but some of the tactics may be doing more harm than good, says Jed Hewson, director of 1Stream. Staff costs are, of course, the most...
Oct 24, 2013
Dis-Chem’s IT & Projects executive, Kim Sim, highlighted the contribution of SAP and UCS Solutions to the company’s successful and continued growth at the SAP Australian User Group annual summit. The conference was held in Sydney in September. “Our company was...
Oct 24, 2013
Fujitsu has helped enterprises achieve greater employee productivity by enabling mobile access to secure data, applications and communications, with the launch of Fujitsu Managed Infrastructure Service Managed Mobile. Originally launched in 2009, this solution has...
Oct 23, 2013
Forrester Research first coined the phrase “big data process” in August 2011 to describe the shift from a fragmented, silo approach to business process management (BPM) to a more holistic approach that stitches all the pieces of a process together, across...
Oct 23, 2013
The role of software development in the development and sustainability of the African economy cannot be overlooked says Malcolm Rabson, MD at Dariel Solutions. “As companies drive through the recession leaner and wiser, they seek ways to contain risk while...
Oct 23, 2013
Sage Africa, a leading provider of business and human resource management software to companies in the small to upper mid-market, has opened an office in Lagos, Nigeria. “Sage is already an established brand with a strong presence in Africa and establishing another...
