Jan 31, 2013
Unauthorised access to information is one of the most prevalent cybercrimes in South Africa. Data has become the lifeblood of business – from financial information to the details of a company’s customers, data is the basis of every business transaction today. Unlawful...
Jan 31, 2013
Video has long been touted as the new voice. There is no doubt that it is a high growth market, but will the simplicity of other modes of communication such as voice and instant messaging prevent its true potential from ever being fully realised? If video is ever to...
Jan 31, 2013
FNB has announced that a BlackBerry 10 version of the FNB Banking App has been developed and is available for the new BlackBerry 10 operating system. The FNB app is currently in the BlackBerry store and is available as a free download. Since the app’s commercial...
Jan 31, 2013
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, realtime interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability....
Jan 31, 2013
As organisations in South Africa face the ever-growing challenge of managing the growth of mobile devices and business applications across multiple networks, businesses are finding it difficult to consistently find time to address issues that are enabling innovation...
Jan 31, 2013
The financial downturn has forced companies to reassess their operations and examine where efficiencies can be made without reducing productivity. The advent of cloud computing has been seen by many to offer the answer for reducing IT costs and associated outlay, says...
