Jan 8, 2013
According to B2B International survey conducted this year, encryption is the fifth most widespread protection technique. It’s a sharp rise from the results of a similar survey in 2011 where it barely crept into the top 10. It is also ranked second among the security...
Jan 8, 2013
Cellular phone usage has grown exponentially, and with the increased popularity of smartphones that can access the Internet and social media, which requires connectivity, mobile operators are finding themselves increasingly unable to cope with the sheer volumes of...
Jan 8, 2013
The Protection of Personal Information Act (POPI) will soon be enacted into South African law and the latest draft has already been passed by the national assembly. However, many large and well-known organisations are not even attending to some of the basics of...
Jan 8, 2013
Those leaving school are advised to earnestly embark on study to acquire a qualification, be it a degree, diploma or even a one-year certificate. This is according to human resource (HR) and recruitment experts, who state that it is best to initially start and...
Jan 8, 2013
If contact centres aren’t preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo. Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have...
Jan 8, 2013
Knowing what people will do before they do it is a useful skill. That’s why predictive analytics has the attention of the business intelligence (BI) world. Advances in statistical technology and computing power have made it possible to significantly improve predictive...
